Privacy Policy

1. Introduction

Jake Fixes Tech LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it and your rights regarding that information. This policy applies to all services provided by Jake Fixes Tech LLC and to visitors of jakefixestech.com.

By using our services or contacting us through our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services. This may include:

• Contact information: Your name, phone number and email address
• Device information: Make, model, serial number and description of the issue
• Service credentials: Login credentials you voluntarily provide solely for repair purposes (see Section 4)
• Payment information: Processed securely through third-party payment processors — we do not store full card numbers
• Communications: Emails, text messages or contact form submissions you send to us
• Website usage data: Basic, anonymized analytics data such as pages visited and general geographic region (see Section 6)

We do not collect sensitive personal information such as Social Security numbers, government IDs or financial account numbers unless directly required for a specific service and explicitly agreed upon.

3. How We Use Your Information

We use the information we collect only for the following purposes:

• To provide, complete and follow up on the requested repair or tech service
• To communicate with you about your device, appointment, invoice or service status
• To process payments for services rendered
• To respond to questions, inquiries or support requests submitted through our website or by direct contact
• To improve the quality of our services and website experience
• To comply with applicable legal obligations

We do not sell, rent, trade or share your personal information with any third party for advertising, marketing or commercial purposes — ever.

4. Device Credentials & Personal Data on Devices

Certain repairs require access to your device, which may include your operating system login, Apple ID, Google account or other credentials. We treat this information with strict confidentiality and the following practices apply without exception:

• Credentials are used solely and exclusively to complete the requested repair
• We do not store, write down, photograph, transmit or share your passwords or login information
• We do not access, copy, transmit or review your personal files, photos, messages, emails or documents beyond what is strictly necessary to complete the repair
• Credentials shared with us are never retained after the service is complete

We strongly recommend changing any passwords shared with us after your repair is complete. This is a best practice regardless of the repair provider.

5. How We Store & Protect Your Information

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or disclosure. These measures include secure email communication, limited access to customer records and secure handling of payment information through third-party processors.

No method of data storage or transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

Data retention: We retain your contact and service records for a period of up to 3 years from your most recent service or interaction, for business record-keeping and warranty purposes. After that period, records are deleted or anonymized. You may request deletion of your records at any time (see Section 8).

6. Website Analytics & Cookies

Our website may use basic analytics tools to collect anonymized data about how visitors interact with our site. This may include pages visited, time spent on pages, referring sources and general geographic region (city or state level — never precise location). This data is not linked to any personally identifiable information and is used solely to understand site performance and improve user experience.

Cookies: Our website may use minimal session cookies necessary for basic website functionality. We do not use tracking cookies, advertising cookies or behavioral targeting cookies. You may configure your browser to block or delete cookies at any time, though this may affect certain website features.

We do not use Google Ads, Facebook Pixel or any other third-party advertising tracking technology on our website.

7. Contact Form Submissions

When you submit a question or inquiry through our website contact form, we collect your name, email address and the contents of your message. This information is used solely to respond to your inquiry. Contact form submissions are not added to any marketing list and are not shared with third parties.

8. Third-Party Services

We may use third-party services to operate our business, including payment processors and scheduling or communication tools. These services operate under their own privacy policies, which we encourage you to review. We share only the minimum information necessary with these services to complete the relevant transaction or service.

Our website is hosted on Cloudflare Pages. Cloudflare may collect basic server-level data as part of their network operations. Jake Fixes Tech LLC does not control Cloudflare's data practices. You can review Cloudflare's privacy policy at cloudflare.com/privacypolicy.

9. Your Rights

You have the following rights regarding your personal information held by Jake Fixes Tech LLC:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to any legal retention obligations
• Opt-out: You may opt out of any non-essential communications from us at any time

To exercise any of these rights, please contact us by email at jake@jakefixestech.com. We will respond to all requests within a reasonable timeframe, typically within 14 business days.

Note that certain information may need to be retained for legal, warranty or business record-keeping purposes even after a deletion request.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes their child has submitted personal information to us, please contact us at jake@jakefixestech.com and we will promptly delete that information from our records.

11. New Hampshire Residents

Jake Fixes Tech LLC is a New Hampshire-based business and operates in compliance with applicable New Hampshire privacy laws. If you are a New Hampshire resident and have questions about your rights regarding personal information, please contact us directly using the information below.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. If we make material changes, we will make reasonable efforts to notify active customers. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Jake Fixes Tech LLC
Littleton, NH
Phone: (802) 234-1552
Email: jake@jakefixestech.com